Understanding and Improving Workplace Dynamics for Nurses

Understanding and Improving Workplace Dynamics for Nurses

Assertive language, respectful listening and safe environments are all key ingredients needed for creating workplaces where collaboration is optimally applied to quality concerns.  In this interactive workshop we will compare and contrast constructive, passive-defensive and passive-aggressive cultures and their impact on quality issues.  We will examine the challenges faced in flattening hierarchies, and address the skills needed to support these changes.  This course meets NHBN requirements for Continuing Competence: 3 Contact Hours.

Thursday, April 17, 2008 from 9:00 AM - 12:00 PM (PT)

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New Hampshire Community Technical College
Pease Tradeport
Portsmouth, NH 03801

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Beth Boynton, RN, MS

About the instructor: Beth Boynton is a nurse consultant specializing in training, coaching and consulting re: communication and conflict issues that impact nurses and healthcare systems. She is an adjunct faculty member with New England College’s graduate program in Healthcare Administration. She writes and publishes Confident Voices for Nurses, a free newsletter which focuses on creating positive workplaces. She writes the column, Confident Voices for the ANA-ME journal where she addresses conflict and communication issues and is currently writing a book which focuses on helping nurses improve communication and workplace dynamics. She can be reached at bbbboynton@verizon.net or 207-363-5604 or www.bethboynton.com

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